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Humana, protecting members and reducing the spread of COVID-19

Humana Medicare Advantage plans

Protecting members and reducing the spread of COVID-19

Washing hands in sink

Humana has announced a series of steps aimed at protecting our members and reducing the spread of the new coronavirus disease, or COVID-19.

According to the U.S. Centers for Disease Control & Prevention (CDC), older adults and people with multiple chronic conditions are at higher risk for more symptomatic disease. Many of Humana’s Medicare Advantage members are living with multiple chronic conditions, which potentially puts them at a greater risk.

The situation involving the outbreak of COVID-19 is rapidly evolving, and we are implementing the following measures effective immediately:

  • Testing is fully covered. Testing for COVID-19 will be fully covered with no out-of-pocket costs for patients who meet CDC guidelines at approved laboratory locations. This applies to members of Humana’s Medicare Advantage, Medicaid and commercial employer-sponsored plans. The CDC continues to offer free testing for coronavirus.
  • Telemedicine visits for all urgent care needs are fully covered. To help reduce the risk of infection and spread of disease, Humana is encouraging members to use telemedicine (e.g., video chat) as a first line of defense for all urgent care needs. Humana will waive out-of-pocket costs for telemedicine visits for urgent care needs for the next 90 days. This will apply to Humana’s Medicare Advantage, Medicaid and commercial employer-sponsored plans, and is limited to in-network providers delivering live video-conferencing. Humana is working closely with federal agencies to understand the impacts of both telemedicine and the coronavirus test on High Deductible Health Plans and Health Savings Accounts.
  • Early prescription refills allowed for next 30 days – Humana is allowing early refills on prescription medicines so our members can prepare for extended supply needs—an extra 30- or 90-day supply as appropriate.
  • Member support line available. Humana has trained a specialized group of call center associates to help support our members with specific coronavirus questions and concerns, including assistance in accessing their telemedicine benefits. Members can call Humana’s toll-free customer support line, which can be found on the back of their member I.D. card, to be connected to this dedicated team of professionals.

If you suspect that you have been exposed to coronavirus or are experiencing symptoms, please consult with your health care provider to seek testing recommendations and treatment.

Everyone is encouraged to wash their hands frequently and thoroughly, avoid close contact with people who are sick, stay home if you are ill, and cover your mouth and nose when you cough or sneeze. Here is an easy-to-follow illustration of some steps you can take to help keep you safe and healthy.

More information on how to protect yourself is available from the Centers for Disease Control and Prevention. The CDC offers specific advice for people who are at higher risk of serious illness, as well as a guide to steps everyone can take to help keep their home, workplace or school safe.

Revised March 10, 2020

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